What is Personal Data?

Personal data, or personal information, means any information about an individual from which that person can be identified. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy. We collect, use and retain Personal Information about you only to the extent that is reasonably required to conduct our business effectively.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions

You may give us data in person for example, when you are a guest at our hotel by…

• book to stay at Coral Coast Hotel
• check-in and check-out
• make use of our accommodation, facilities and services
• attend our wellness or diving training and courses

Automated technologies or interactions

As you interact with our website (https://coralcoasthotel.com), we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.

The Information We Collect

Coral Coast Hotel only uses your personal information internally. The information is only passed on to other companies when essential for the completion of the agreements you have entered into with us or in conjunction with other agreements or services, such as scuba dive and desert safari operators. In addition, your personal information will not be disclosed to third parties unless you expressly consent to this, or if we are legally required to disclose the information, for example, in connection with claims from the court or authorities.

Reservations & Bookings

When making a reservation it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date. It may also include your preferences regarding our services such as type of room, type of bed, and the wellness or diving activity you will like to engage, for example.

From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

Online bookings are done through Little Hotelier’s platform. All the details on their privacy policy can be found at https://www.littlehotelier.com/privacy-policy/

Contact Forms

When contacting us (e.g. via the website contact form or email), we will save the personal information entered, to allow us to deal with the request and in case of follow-up questions, until the query is considered complete.

Cookies

Cookies are small text files containing information that allows us to identify returning visitors of our internet pages. Cookies are stored on your computer’s hard drive. They do not damage the hard drive. The cookies used on our web pages do not contain any personal information about you.

Cookies relieve you of the need to enter your data multiple times and they make it easier for you to view certain content. They also help us identify particularly popular areas of our web profile. This makes us able to match the content of our internet pages exactly to your wishes.

If you wish, you can always disable the use of cookies in your browser settings. Use your internet browsers help feature to find out how to change these settings. Check our cookie policy here.

Google Analytics

Our website uses Google Analytics, which is a web analytics service from Google LLC and its affiliates.

The Google Analytics tools are designed to collect only non-personal information about your use of our Website. However, you understand that such tools are created and managed by parties outside our control. 
For information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.

You can prevent your data from being used by Google Analytics by blocking your browser with the Google Analytics opt-out browser add-on

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/

ReCaptcha V3

Coral Coast hotel website uses reCaptcha v3 on the contact forms and the comments on our blog to validate inputs are not passed by bots. This third party tool is subject to the Google Privacy Policy and Terms of Use.

How Is Your Information Used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete an order, because you have consented to our use of your personal data (e.g. sending you marketing communications), or because it is in our legitimate interests.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us.

Who Has access to Your Information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. These service providers are limited to bluehost to host our website and Little Hotelier to facilitate the reservations and bookings.

We only use WordPress plugins and themes that are hosted by WordPress.org. WordPress.org’s guidelines clearly prohibit tracking users without their explicit informed consent.

Our website agency has access to our Google Analytics Dashboard, but no other data.

Your Rights

According to the European General Data Protection Regulation (GDPR) you have the right to gain information about the personal data saved in our system, that relates to you. If it turns out that the information or data processed about you is incorrect or misleading, you have the right to demand these corrected, deleted or blocked. You may at any time object to our handling of the data about you. You can also at any time withdraw your consent. You have the option to complain about the treatment of information and data relating to you.

If you want access to the information registered about you in our system, and if incorrect information is collected or you have other objections, please contact us by email:
info@coralcoasthotel.com

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Coral Coast Hotel site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Disclosure

At Coral Coast Hotel we have worked diligently to provide you with accurate and updated information, however, we cannot be absolutely certain that everything is free of errors or omissions. We will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of this site.

Links to Other Sites

Our website may contain links to other websites belonging to third parties which are not covered by this privacy policy. If you want to click through to a third-party website, please make sure that you read the privacy policy for that website.

Embeded content

We do host third party website content such as embedded social or video content which could use their own cookies and have their own privacy policy about the data they gather. To get more information about these, see the links below.

YouTube, Google Maps: http://www.google.com/intl/en-GB/policies/technologies/cookies/

Facebook: https://www.facebook.com/help/cookies/.

Personal Information you give us about others

If you make a reservation on behalf of someone else. Please, only provide us with information about other person(s) if you have their permission to do so. It’s your responsibility to ensure that the other person(s) are aware that you have done so and that they accepted that Dive Urge may use their personal information as outlined in our above Privacy Policy.

Subject to Change

The rapid development of the Internet means that changes in our processing of personal data may be necessary. We therefore reserve the right to update and amend these guidelines for handling personal information.

We last updated our Privacy Policy on 23 January 2021